How do I submit an expense for reimbursement?
After a service is provided, you will need to submit a completed claim with supporting documentation to Benefit Resource. You can do this in one of the following ways: The BRIMOBILE app allows mobile device users to submit claims on-the-go. Log into the participant website, under the FSA/HRA Plans tab, select Submit an Online Claim. Complete […]
Is there a minimum claim submission amount?
There is no minimum claim amount, but your Plan may have a minimum reimbursement amount (usually $15). If your eligible claim amount is less than the minimum, it will be held until additional claims are submitted. (During the run-out period after the end of each plan year, reimbursements will be issued even if they are […]
If I pay my daycare center the same amount every single week, can I automatically receive reimbursement from my Dependent Care Account without submitting a claim every week?
Since eligible Dependent Care services cannot be claimed until after the service has been provided, reimbursements cannot be automatically generated to you. You can submit claims weekly or accumulate claims and submit several weeks at a time (as long as the services have already been provided).
What happens if the cash balance in my Dependent Care FSA is less than the amount of an eligible claim that I submit?
Your claim will be reimbursed up to the cash balance available in your Dependent Care FSA. You will be reimbursed for the remaining amount once additional funds are deposited into your Dependent Care FSA.
What supporting documentation do I need to submit with my completed claim for reimbursement from my Dependent Care FSA?
Acceptable supporting documentation for a Dependent Care FSA claim must include the following information: Type of service provided Date(s) the service was provided (e.g. 2/2/2012 – 2/6/2012) Name of dependent for whom service was provided Provider of the service Your out-of-pocket expense for the service.
Can I submit a Dependent Care claim before a service is provided if I have already paid for it?
No, you need to wait until after a Dependent Care service has been provided before submitting your claim. For example, if you pay a summer day camp registration in March but the day camp will be held in July, the claim for reimbursement of the March registration fee cannot be submitted until the end of […]
What supporting documentation do I need to submit with my completed claim when requesting reimbursement from my Medical FSA?
Acceptable supporting documentation for medical claims must include the following information: Name of provider of the service/product Date of service/date product was purchased Type of service/product (drug name required for prescription claims) Your out-of-pocket expense for the service/product (amount not covered or reimbursed elsewhere) Name of employee or dependent for whom the service/product was provided.
Where should I submit my claim first for medical expenses: to my insurance or my Medical FSA?
Your claim must always be submitted to your insurance carrier first. The remaining eligible expenses that you pay out-of-pocket can then be submitted for reimbursement from your Medical FSA.
Will my FSA claims be paid directly to the provider?
No, payment will be made to you. You are still responsible for paying the provider.
What if I lose my card or need another one?
To minimize unauthorized use of your card, be sure to report a lost card immediately by calling Benefit Resource at (800) 473-9595 or logging on to BRIWEB and clicking “View Card Status.” You can request replacement cards through the same process.
Where do I go for answers to my questions?
Information is available 24/7 online. You can also contact us: (800) 473-9595, Monday – Friday, 8am – 8pm (Eastern Time), by email at ParticipantServices@BenefitResource.com or with Live Chat via participant login at www.BenefitResource.com
What happens if I terminate employment or stop participating in the plan?
If you have been terminated from employment or stopped participation in an FSA or HRA plan, funds will no longer be available on the Beniversal Card. Claims for eligible expenses may be submitted for reimbursement per your Plan Highlights. If you stop contributing to an HSA, you will continue to have access to spend down […]
What if an expense is more than the amount left in my account?
If the merchant can do a split transaction, tell the clerk you wish to use the Beniversal Card for the exact amount left in your account and then pay for the remaining amount separately. If the merchant cannot do a split transaction, you will need to use another form of payment and submit a claim […]
How do I know how much is in my account?
Checking your account balance before using the card will help ensure you have sufficient funds to cover the entire amount of your eligible purchase. Account information is available 24/7 when you log into the participant website or via the BRiMobile app for your mobile device. You can call the toll-free number on the back of […]
What should I do if I cannot use my Beniversal Card at the point-of-sale?
Use another form of payment for the eligible item(s) and then submit a completed claim with supporting documentation to Benefit Resource. You can do this in one of the following ways: The BRIMOBILE app allows mobile device users to submit claims on-the go. Log into the participant website, under the FSA/HRA Plans tab, select Submit an […]
What if a provider requires me to pay in full at the point-of-sale, even if part of the expense will be paid from another source?
Do not use your Beniversal Card if any part of the expense will be reimbursed from another source (such as your health insurance carrier). Pay the required amount with some other means and then submit a claim to Benefit Resource for the eligible amount not reimbursed elsewhere.
Can I use my card to pay for services that were provided prior to participating in the plan?
No. IRS regulations do not allow this. The date of service determines whether the expense is eligible, not the date of payment. A service is only eligible if it is provided in your current plan year and after you begin participating in the plan.
Can I use the Beniversal Card to pay a bill that has a “Balance Due” for an eligible service?
Yes, as long as the payment is completed in the same plan year that the service was provided. However, if follow up documentation is requested for the expense, itemized detail will need to be provided as explained here.
Can I use the Beniversal Card to pay for a service before it is provided?
No. IRS regulations require that a service be provided before using account funds. (The IRS allows one exception to this rule for orthodontia expenses. Use of account funds for orthodontia may be based either on date of service or payment due date.)
What if I lose a receipt from a card transaction?
See if your provider or insurance company can provide copies for you. If you cannot provide the document(s) requested by Benefit Resource, or if an expense is ineligible: You may repay the expense or provide a substitute claim to offset it. If you take no action: Your account may be suspended. Your eligibility to participate in […]
What should I do with my receipts?
Save them! In fact, save all documentation related to medical expenses paid with your Beniversal Card. The documentation must include provider name, type of service, date of service and cost of service. (For prescription drugs, documentation must include the drug name.) IRS regulations require all FSA transactions to be verified for eligibility. The technology built […]
What if I order my prescription through an online or mail order program?
When payment information is requested for a mail order or online prescription service, you can simply provide your Beniversal Card number and related account details.
Can I use my card to purchase over-the-counter (OTC) items?
If your plan covers eligible OTC items, they can be purchased with the Beniversal Card. Check your plan documentation to verify what expenses are covered by your plan. View sample list of eligible OTC items or visit FSA Store to purchase eligible items directly.
What can I purchase with my Beniversal Card?
Always refer to your plan’s documentation to see what expenses are allowed under your plan. However, here are some basic guidelines: A Commuter Benefit Plan (CBP) is intended to pay for eligible workplace commuting expenses, which may include mass transit and/or parking benefits. A Medical FSA and/or HRA is designed to pay for eligible medical […]
