Where do I find my Company Code and/or Member ID?
Details about what your Company Code and Member ID should be provided by your employer (likely during Open Enrollment or toward the start of your plan year). Please review all benefits correspondence and materials from your HR department during this period. These details may also be included in your “Welcome to Beniversal” email. Please check […]
Why is my personal information not being recognized during registration?
During the registration process, you may get an error message that says “Participant Not Found” which may prevent you from proceeding forward. Here are some reasons that this may be happening. You are trying to register too soon. If BRI doesn’t have information on who enrolled in our systems yet, you may get an error that says, “Participant Not Found”. Try registering […]
I forgot my Login ID – how do I get into my account?
Click “I Forgot my Login ID” on the Participant Login page. Enter the following details to confirm your identity: Company Code Member ID/Registration ID First name Last name Home zip code Your login ID will be sent to the email you have on file with us. If you do not have an email address on file […]
I forgot my Password – how do I get into my account?
Click “I Forgot my Password” on the Participant Login page and enter your Login ID. A temporary link to change your password will be sent to the email you have on file with us. If you do not have an email address on file with us, please contact Participant Services at (800) 473-9595, Monday through Friday, 8am to 8pm ET to […]
How many digits is the multi-factor authentication (MFA) code?
PIN’s are 6-digit codes.
How many times can I attempt to login before the account is “locked”?
3 times with an incorrect password.
What happens if I change my phone number or lose my phone associated with multi-factor authentication (MFA)?
Call BRI Participant Services at (800) 473-9595 for assistance. Representatives are available Monday – Friday 8:00 AM ET – 8:00 PM ET
Will changing my email address affect multi-factor authentication (MFA)?
Changing your email address does not affect MFA.
What happens if I do not have an email on file with BRI for Multi-factor authentication (MFA)?
Email is not part of the MFA process. The PIN is obtained by one of two methods – phone and SMS text.
Is there a limit on how many items I can scan?
You can scan up to 100 items a month. If you scan the same item twice, it will count both times.
What is the eligible item scanner?
The eligible item scanner allows you to scan the barcode of a potentially eligible item. The scanner will identify if the item is eligible and if you can use your health account funds to pay for it. (Health accounts include: Flexible Spending Account, Health Savings Account or Health Reimbursement Account). After you scan an item, […]
How do I register for an account on BRIWEB?
Participants accessing the site for the first time will be required to register a Custom Login ID. On the BRIWEB Login page, select the “Register an Account” link. Follow the instructions provided. You will need the following pieces of information to register: COMPANY CODE: Provided by your employer PERSONAL INFORMATION: First name, last name, date of birth, home zip code […]
When will a claim reimbursement be available in my bank account?
Please confirm your employer’s processing schedule in your Plan Highlights (available in the “Documents” section of BRIWEB). Generally, funds are available within two business days from the date of processing.
How long will it take for my reimbursements to be deposited directly into my account?
After you sign up for direct deposit, it can take up to 14 days for your account information to be verified by the bank. In the meantime, paper checks will be issued for your claim reimbursements. If there are any problems with your direct deposit information, BRI will contact you.
What information will I need in order to sign up for direct deposit?
You will need your Bank Routing Number and Account Number. For a checking account, you will find these numbers at the bottom of your personal check. For a savings account, contact your bank to get their Bank Routing Number and your Savings Account Number.
How do I change my direct deposit account once it is set-up?
Once you have a direct deposit account created, you will have the option to edit or remove the account. Use the Edit option if you need to change the account number for the existing bank. Use the Remove option if you need to add a new bank and account. Once the account is removed, you […]
How do I set up direct deposit for reimbursements?
You can set up your direct deposit by logging into your account on BRIWEB. Click your name to expand your profile options. Then, enter the bank account and routing number in the Direct Deposit section. It may take up to 10 days for your direct deposit account to be active. Please note that any pending […]
Are the features of BRIMOBILE limited by the accounts I have?
Yes, the features available will be limited by the accounts you have and if you have a card associated with those accounts. There are four main options from the home page. Here are the general rules: Check Account Balance (available for all accounts) Recent Card Transactions (available for all accounts with the Beniversal or eTRAC […]
What file types are accepted by BRIMOBILE when submitting claims or receipts?
The app will accept any standard image file (e.g. jpg, png, gif) or PDF format. If you are uploading a large file or are experiencing a poor data connection, prevent the screen from locking by periodically touching the screen. If your screen locks during upload, you will be automatically signed out of the app and […]
Can I check on the status of a claim submitted through the BRIMOBILE app?
It may take up to five business days for the claim to process after it has been submitted. The claims you submit through the BRIMOBILE app are available from the participant login. Simply select the Account and review the activity under the Recent Claims section.
What transaction information is available?
BRIMOBILE will display card transactions for the past 30 days. From the transaction view, an arrow will appear to the right of the transaction indicating additional detail is available. Click on the arrow to see information regarding the merchant, which account the transaction applies to, amount and date posted. Transaction information will not display for […]
What account balances are available?
BRIMOBILE will display current plan year account balances for a Medical Flexible Spending Account, Dependent Care Flexible Spending Account and Health Reimbursement Account. Since Mass Transit, Parking and Health Savings Accounts are rolling balances, you will only see a current plan year balance.
I forgot my login or passcode. What should I do?
If you have previously logged into BRIMOBILE and established a passcode, you will automatically be prompted to enter your passcode on the next visit. If you have forgotten this passcode, tap the “Forgot your passcode” link from the login screen. You will be prompted to log in using your card information or participant login credentials. […]
What do I need to log into the BRIMOBILE app?
On your first login, log in with your BRIWEB participant login credentials (including: Company Code, Login ID and Password). Once you have successfully logged in, you have the option of creating a security passcode for future use.
